Return & Refund Policy

At WardOnz Ltd, customer satisfaction is our top priority. If you’re not completely satisfied with your purchase, we’re here to help. This policy outlines the terms for returning items and requesting refunds or exchanges.

1. Returns

Eligibility for Returns:

• Items must be returned within 14 days of receiving your order.

• Products must be unused, in their original condition, and include all tags, packaging, and accessories.

• A proof of purchase (order confirmation email or receipt) is required.

Non-Returnable Items:

• Sale items or promotional products.

• Customized or personalized handbags.

• Gift cards.

2. How to Initiate a Return

To initiate a return:

1. Contact our Customer Support at info@wardonz.shop with your order number and reason for return.

2. Our team will provide return instructions and the return shipping address.

3. Securely package the item to avoid damage during transit.

4. Ship the item to the provided address. Return shipping costs are the customer’s responsibility unless the item is defective or incorrect.

3. Refunds

Refund Process:

• Once we receive your returned item, it will be inspected.

• If approved, a refund will be issued to your original payment method.

Processing Time:

• Refunds are processed within 7–10 business days after we receive the returned item.

• Please note that it may take additional time for your bank or credit card provider to reflect the refund in your account.

Shipping Fees:

• Original shipping fees are non-refundable, except for defective or incorrect items.

4. Exchanges

We only replace items if they are defective, damaged, or incorrect. If you’d like to exchange an item, contact us at info@wardonz.shop to arrange for a replacement.

5. Damaged or Defective Items

If your order arrives damaged or defective:

1. Contact us within 48 hours of delivery at info@wardonz.shop.

2. Include your order number and clear photos of the damaged or defective item.

3. We will arrange for a replacement or refund based on your preference.

6. Late or Missing Refunds

If you haven’t received your refund within the expected timeframe:

1. Check with your bank or credit card provider, as processing times may vary.

2. Contact us at info@wardonz.shop, and we will assist you promptly.

7. Return Shipping Address

WardOnz Ltd
17 Frances Avenue
Huddersfield, England
HD4 5PL, United Kingdom

8. Contact Us

For any questions about our Return & Refund Policy, feel free to contact us:

WardOnz Ltd
Email: info@wardonz.shop
Phone: +44 7351 176212

This policy is clear, professional, and tailored to your business. Let me know if you’d like to make any adjustments!